The update, which is going live this week, represents the first phase of what founder and CEO Matt Spiegel<\/a> describes as a \u201cmassive change\u201d in the product\u2019s design that will unfold over the coming months.<\/p>\n The redesign shifts the platform\u2019s primary navigation from a horizontal to a vertical layout and reorganizes key features to make them more intuitively accessible to users. The navigation menu is collapsible, allowing users to maximize screen real estate once they become familiar with the platform\u2019s layout or find the feature they need.<\/p>\n During a preview last week, Spiegel told me that the changes reflect lessons learned over seven years of of developing the platform and analyzing user behavior. Spiegel founded Lawmatics in 2018<\/a> after originally founding and selling the law practice management platform MyCase.<\/p>\n \u201cWe\u2019ve built so much over the last seven years. Sometimes when you do that, and you want to add another piece to the puzzle, well, sometimes that piece doesn\u2019t fit exactly how it\u2019s supposed to,\u201d Spiegel said. \u201cWe experienced that where we\u2019ve added so much functionality that some of it got kind of crammed into areas that maybe it shouldn\u2019t necessarily be, and oftentimes what can happen in that situation is you can lose a little bit of that ease of use.\u201d<\/p>\n The new interface moves frequently accessed features such as matters and pipeline management to prominent positions in the navigation menu, rather than having them nested under broader categories such as CRM. The platform\u2019s automation features, previously located under the marketing section, now have their own dedicated section that encompasses workflows, reminders, forms, documents, and appointment management.<\/p>\n A key improvement highlighted by Spiegel is the consolidation of reminder functionality. In the prior version, users would have to navigate to different sections of the platform \u2013 some of which were not necessarily intuitive \u2013 to set up reminders for different types of activities, such as document signatures or appointments. The new interface brings all reminder-related functions into a single, accessible location.<\/p>\n The redesign also introduces a permanent search bar, replacing the former click-to-open search function. \u201cNow, search is just always here for you,\u201d Spiegel said.<\/p>\n According to Spiegel, the interface changes are part of a broader initiative to make Lawmatics more accessible to smaller law firms and those with lower lead volumes. While the platform has established itself as a comprehensive practice management platform that can replace multiple point solutions \u2013 including calendar management, form building, e-signature, email marketing, and CRM tools \u2013 the complexity of its feature set had created barriers to adoption for some users, he said.<\/p>\n \u201cWe want to provide a solution for these solo and small firms or firms that don\u2019t have as much lead volume as some of our more active firms,\u201d Spiegel explained. \u201cWe want to give them a solution where they can put in their email address and sign up and within two weeks or less, by themselves, they are fully functioning with this incredible growth platform, automating their sales process, their intake process, their marketing, all of that.\u201d<\/p>\n The company is rolling out the new interface to all users simultaneously, rather than offering an opt-in period. While support documentation and training videos will be available, Spiegel expressed confidence that the new UI is sufficiently intuitive that new users will be able to simple sign up and get started, without extensive training.<\/p>\n In the months ahead, Lawmatics plans several additional updates, Spiegel said.\u00a0 These include a unified email management system that will consolidate email functionality currently spread across different parts of the platform, and a complete overhaul of the automation engine\u2019s user experience, expected within the next six to eight weeks.<\/p>\n The decision to undertake the redesign was driven by analysis of usage metrics rather than direct customer feedback. \u201cI don\u2019t think customers are ever going to ask for a new user interface,\u201d Spiegel noted. \u201cI think what you have to listen for are the symptoms of a need for one.\u201d<\/p>\n These symptoms included patterns showing certain customer segments struggling with specific features or decreasing their use of certain platform capabilities over time.<\/p>\n No features or functionality were removed as part of the update, Spiegel said, noting that all major sections of the platform see heavy usage. The platform\u2019s time and billing features, which were introduced in 2022<\/a>, will continue to be available as an add-on. That feature is primarily used by firms that bill for consultations during the intake process.<\/p>\nEnhancing Ease of Use<\/h3>\n
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<\/a><\/p>\nRolling Out Today<\/h3>\n