{"id":121960,"date":"2025-06-05T15:27:21","date_gmt":"2025-06-05T23:27:21","guid":{"rendered":"https:\/\/xira.com\/p\/2025\/06\/05\/at-aderants-momentum-global-conference-a-drive-towards-ai-enabled-cloud-innovation-and-unmatched-client-experience\/"},"modified":"2025-06-05T15:27:21","modified_gmt":"2025-06-05T23:27:21","slug":"at-aderants-momentum-global-conference-a-drive-towards-ai-enabled-cloud-innovation-and-unmatched-client-experience","status":"publish","type":"post","link":"https:\/\/xira.com\/p\/2025\/06\/05\/at-aderants-momentum-global-conference-a-drive-towards-ai-enabled-cloud-innovation-and-unmatched-client-experience\/","title":{"rendered":"At Aderant\u2019s Momentum Global Conference, A Drive Towards AI-Enabled Cloud Innovation And \u2018Unmatched Client Experience\u2019"},"content":{"rendered":"<p>The post <a href=\"https:\/\/www.lawnext.com\/2025\/06\/at-aderants-momentum-global-conference-a-drive-towards-ai-enabled-cloud-innovation-and-unmatched-client-experience.html\" rel=\"nofollow noopener\" target=\"_blank\">At Aderant\u2019s Momentum Global Conference, A Drive Towards AI-Enabled Cloud Innovation And \u2018Unmatched Client Experience\u2019<\/a> appeared first on <a href=\"https:\/\/abovethelaw.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Above the Law<\/a>.<\/p>\n<p>As he took the stage before the nearly 1,000 people assembled in the ballroom of the Omni Hotel in Dallas to open his company\u2019s <a href=\"https:\/\/events.aderant.com\/event\/momentum\/summary\" rel=\"nofollow noopener\" target=\"_blank\">Momentum Global 2025<\/a> user conference May 20, <a href=\"https:\/\/www.aderant.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Aderant<\/a> President and CEO <a href=\"https:\/\/www.linkedin.com\/in\/chriscartrett\/\" rel=\"nofollow noopener\" target=\"_blank\">Chris Cartrett<\/a> said he preferred to think of his talk not as a keynote, but as a kick-off. But by the time I left the conference two days later, I could not help but think that his kick-off \u2013 and much else at the conference \u2013 was also a bit of a kick in the butt.<\/p>\n<p>Even as Cartrett (pictured above) and other speakers heralded the benefits of the company\u2019s new generation of AI-enabled, cloud-based business and financial management products, they did so to an audience that is still betwixt and between \u2013 with many users still loyally rooted in the <em>terra firma<\/em> of the on-premises products upon which Aderant originally built its reputation.<\/p>\n<p>Ever since 2017, when Aderant first released Expert Sierra, the cloud version of Aderant\u2019s Expert financial management software, the company\u2019s sights have been set squarely on the cloud. When Cartrett \u2013 with Aderant since 2014, after moving there from Thomson Reuters \u2013 was named CEO in 2022, his express mission was to <a href=\"https:\/\/www.lawnext.com\/2022\/01\/aderant-begins-the-new-year-with-a-new-ceo.html\" rel=\"nofollow noopener\" target=\"_blank\">aggressively advance a cloud-first strategy<\/a> throughout Aderant\u2019s suite of solutions.<\/p>\n<p>The company significantly advanced that strategy at last year\u2019s Momentum conference with <a href=\"https:\/\/www.lawnext.com\/2024\/05\/advancing-its-cloud-first-strategy-aderant-launches-stridyn-a-single-cloud-platform-to-unify-all-its-products-hear-exclusive-interview-with-its-ceo.html\" rel=\"nofollow noopener\" target=\"_blank\">its release of Stridyn<\/a>, an AI-driven cloud platform designed to unify all of Aderant\u2019s cloud products within a cohesive interface.<\/p>\n<p>And it further advanced that strategy at the conference with the launch of another <a href=\"https:\/\/www.lawnext.com\/2025\/05\/at-its-momentum-conference-in-dallas-aderant-launches-next-gen-cloud-financial-applications-aimed-at-transforming-law-firm-operations.html\" rel=\"nofollow noopener\" target=\"_blank\">four cloud-based applications<\/a> \u2013 Cloud Accounts Receivable (AR), Cloud General Ledger (GL), Stridyn Analytics, and askMADDI \u2013 and enhancements to other cloud applications, such as AI-powered generation of billing narratives in iTimekeep.<\/p>\n<p>The momentum on display at Momentum has proven successful for the company. In his kick-off, Cartrett highlighted 2024 as a record-breaking year for the company\u2019s growth and said 2025 was on track to be even stronger.<\/p>\n<p>Driving much of that growth was Sierra, the cloud version of Expert, which grew by 234% over the last two years, Cartrett said. In just the first quarter of this year, 11 new firms have gone live on Sierra, and last year, 47 firms went live. To help drive all this, the company hired 110 new employees in 2024.<\/p>\n<p>But it cannot be overlooked that Aderant, after all, is a company whose roots go back nearly 50 years to its founding in 1978. For many of those earlier years, it was on the strength of its on-premises products that it was able to establish and build a significant customer base among large and mid-sized law firms.<\/p>\n<p>Even in the face of all this momentum towards the cloud and AI on display at the conference, I spoke to several customers \u2013 primarily at larger law firms \u2013 who told me they are quite happy with their on-premises versions of Aderant\u2019s software. They said they have no interest in moving to the cloud \u2013 at least not for now.<\/p>\n<p>Some told me that they spent years customizing and tailoring the software to make it a perfect fit for their firm, and, having done that, they are in no hurry to walk away.<\/p>\n<p>So when I say that Cartrett\u2019s kick-off might also have been a bit of a kick in the butt, I do not mean to suggest that he is pushing any of his customers off on-premises versions of Aderant\u2019s software.<\/p>\n<div id=\"attachment_50007\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/i0.wp.com\/www.lawnext.com\/wp-content\/uploads\/2025\/06\/IMG_5634-scaled.jpg?ssl=1\" rel=\"nofollow noopener\" target=\"_blank\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-50007\" class=\"size-large wp-image-50007\" src=\"https:\/\/i0.wp.com\/www.lawnext.com\/wp-content\/uploads\/2025\/06\/IMG_5634-1024x470.jpg?resize=1024%2C470&#038;ssl=1\" alt=\"\" width=\"1024\" height=\"470\" title=\"\"><\/a><\/p>\n<p id=\"caption-attachment-50007\" class=\"wp-caption-text\"><strong>In the morning before the registration rush.<\/strong><\/p>\n<\/div>\n<p>In fact, I directly asked him whether Aderant had any plans to follow the example of e-discovery company Relativity \u2013 another business that built its reputation on its on-prem software long before building its cloud platform, and which <a href=\"https:\/\/www.lawnext.com\/2025\/01\/putting-a-nail-in-the-coffin-of-its-on-prem-product-relativity-sets-2028-deadline-for-all-new-cases-to-move-to-the-cloud.html\" rel=\"nofollow noopener\" target=\"_blank\">recently announced<\/a> that it will require all new cases to be in the cloud starting in 2028.<\/p>\n<p>Cartrett responded that he has no plans to do anything similar, and that if such a date were ever to come, it would be very far off into the future.<\/p>\n<p>Still, to this observer, it did feel that Aderant is performing a delicate balancing act between its legacy customers and its cloud customers. And, to the extent it is a balancing act, then for any customers still teetering, Aderant is explicitly, if gently, encouraging them to join the cloud side.<\/p>\n<p>In fact, during the opening session, <a href=\"https:\/\/www.linkedin.com\/in\/ajh79\/\" rel=\"nofollow noopener\" target=\"_blank\">Andy Hoyt<\/a>, Aderant\u2019s chief technology officer, and <a href=\"https:\/\/www.linkedin.com\/in\/josiahchaves\/\" rel=\"nofollow noopener\" target=\"_blank\">Josiah Chaves<\/a>, an Aderant veteran who was recently named the company\u2019s <a href=\"https:\/\/www.lawnext.com\/2025\/04\/aderant-names-josiah-chaves-as-chief-client-officer-to-focus-on-enhancing-client-success-and-experiences.html\" rel=\"nofollow noopener\" target=\"_blank\">chief client officer<\/a>, made this crystal clear through two slides they presented.<\/p>\n<p>The first, titled \u201cThe Path of Innovation Adoption,\u201d outlined how transitioning to the cloud would \u201crevolutionize your experience and productivity\u201d and enable customers to \u201cfully leverage the cloud\u2019s potential and our refined, feature-rich platform.\u201d<\/p>\n<p>Following that was a slide titled, \u201cCome to Sierra\u201d that outlined the key benefits for customers of moving to Aderant\u2019s cloud platform:<\/p>\n<ul>\n<li>Stridyn Analytics.<\/li>\n<li>Next-gen financial management.<\/li>\n<li>Stridyn architecture and platform services.<\/li>\n<li>Powerful integrations.<\/li>\n<li>MADDI automation and insights.<\/li>\n<li>Robust cloud infrastructure.<\/li>\n<li>Enhanced UI.<\/li>\n<\/ul>\n<p>Clearly, Aderant\u2019s leadership sees the future in the cloud. And many of its legacy customers have already made that move and all its new customers start there.<\/p>\n<p>But for those customers still using Aderant\u2019s on-premises software, maybe Momentum\u2019s three days of product releases and in-depth demonstrations will motivate them, at last, to let go their earthly tethers.<\/p>\n<h3><strong>New Cloud Financial Apps<\/strong><\/h3>\n<p>As Aderant\u2019s executives took the stage last week to announce these new products, the centerpiece was Aderant\u2019s launch of four cloud financial management applications. Together, the applications represent a major step forward in the company\u2019s transition to the cloud, as well as in its plans to integrate AI across every product and every workflow.<\/p>\n<p>At that product announcement session, <a href=\"https:\/\/www.linkedin.com\/in\/derek-schutz-1642493\/\" rel=\"nofollow noopener\" target=\"_blank\">Derek Schutz<\/a>, director of product management, platform and data, demonstrated how the new Cloud Accounts Receivable module can automatically process cash receipts, match invoices, and handle complex allocation scenarios with minimal human intervention.<\/p>\n<p>\u201cVery easy, very all in one place, very simple to navigate around,\u201d Schutz told the audience.<\/p>\n<p>The Cloud General Ledger application, meanwhile, is aimed at automating what has historically been one of the most manual aspects of law firm financial management. As <a href=\"https:\/\/www.linkedin.com\/in\/mckaymic\/\" rel=\"nofollow noopener\" target=\"_blank\">Michael McKay<\/a>, vice president of engineering, explained during a demonstration, the new system allows drill-down inquiries that allow users to trace any journal entry all the way down to its source \u2013 whether it is a time entry, AP invoice, or bill \u2013 without having to involve IT staff or run custom SQL queries.<\/p>\n<p>\u201cIt\u2019s really able to give you that 360-degree view of your data so you can see everything that\u2019s going on without having to involve other people in that process,\u201d McKay said.<strong>\u00a0<\/strong><\/p>\n<h3><strong>MADDI AI Integration<\/strong><\/h3>\n<p>Another development highlighted at the conference was Aderant\u2019s extension of askMADDI, Aderant\u2019s AI assistant, across all its cloud applications. Aderant first released MADDI two years ago, and last year made askMADDI available on a limited basis within specific products. But now it is integrated within the Stridyn platform and able to deliver context-aware answers in any of Aderant\u2019s cloud applications.<\/p>\n<p>CTO Hoyt described askMADDI as a \u201cvirtual associate\u201d that can field natural language queries about firm data and operations. During a demonstration, he showed how a user can ask a question such as, \u201cGive me the top client by AR balance,\u201d and quickly receive a formatted response that could be exported or further refined.<\/p>\n<p>Hoyt emphasized that the AI isn\u2019t just about data queries but also about system guidance. \u201cAskMADDI will tell you exactly step-by-step how to do that,\u201d he said, referring to the system\u2019s ability to provide procedural guidance for complex software tasks.<\/p>\n<div id=\"attachment_50001\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/i0.wp.com\/www.lawnext.com\/wp-content\/uploads\/2025\/06\/IMG_5710-scaled.jpg?ssl=1\" rel=\"nofollow noopener\" target=\"_blank\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-50001\" class=\"size-large wp-image-50001\" src=\"https:\/\/i0.wp.com\/www.lawnext.com\/wp-content\/uploads\/2025\/06\/IMG_5710-1024x576.jpg?resize=1024%2C576&#038;ssl=1\" alt=\"\" width=\"1024\" height=\"576\" title=\"\"><\/a><\/p>\n<p id=\"caption-attachment-50001\" class=\"wp-caption-text\"><strong>Chief Product Officer Doug Matthews and Chief Technology Officer Andy Hoyt announce the release of Stridyn Analytics.<\/strong><\/p>\n<\/div>\n<p>Hoyt and Chief Product Officer <a href=\"https:\/\/www.linkedin.com\/in\/domatthews\/\" rel=\"nofollow noopener\" target=\"_blank\">Doug Matthews<\/a> outlined what they described as Aderant\u2019s four strategic pillars for AI development:<\/p>\n<ul>\n<li>Customer centricity, meaning the development starts with customer need and value.<\/li>\n<li>Responsible AI, meaning it is developed responsibly in a human-centric way.<\/li>\n<li>Domain excellence, meaning it is developed with \u201cunmatched\u201d knowledge of the legal tech domain.<\/li>\n<li>Technical excellence, meaning it is building products using state-of-the-art AI architecture.<\/li>\n<\/ul>\n<h3><strong>One-Touch Time Entry<\/strong><\/h3>\n<p>While the bulk of Momentum\u2019s attendees are law firm finance and billing professionals, it is the legal professionals who may be particularly interested in one of the new uses of AI in a product unveiled last week.<\/p>\n<p>That product is the new version of <a href=\"https:\/\/www.aderant.com\/solutions-itimekeep\/\" rel=\"nofollow noopener\" target=\"_blank\">iTimekeep Premium<\/a>, which extends the passive-timekeeping capabilities that were already part of the product to enable what Cartrett described as \u201cone-touch time entry.\u201d<\/p>\n<p>Now, iTimekeep uses AI to automatically plug-in action codes and work descriptions based on matter details and document analysis, significantly reducing the manual work required for time entries.<\/p>\n<p>Unlike some other passive-timekeeping products on the market, Cartrett said, iTimekeep\u2019s AI is trained on real results drawn from Aderant customers, learning from the vast amounts of clients\u2019 historical data drawn from Aderant\u2019s BillBlast product to understand when time entries are accepted or not.<\/p>\n<p>\u201cWe know information about our clients and what actually gets paid,\u201d Cartrett told me. \u201cWe know what gets rejected, we know what is accepted.\u201d<\/p>\n<h3><strong>\u2018Borderless\u2019 Service Strategy<\/strong><\/h3>\n<p>Beyond products, a central theme throughout the Momentum conference was delivering an \u201cunmatched client experience,\u201d as Cartrett described it. This is a primary strategic focus for the company, he said, with multiple executives and initiatives aligned around transforming how Aderant serves its law firm clients.<\/p>\n<p>In his opening kick-off, he used an analogy to a restaurant he frequents to illustrate the transformation Aderant seeks to achieve.<\/p>\n<p>\u201cThe word we would use, unmatched. It was an unmatched experience inside that restaurant. So that, to me is what I want to talk about for all of you. I think where we need to be as a business and what my promise is to all of you is that Aderant is going to give you an unmatched client experience.\u201d<\/p>\n<p>He described a three-pillar approach to achieving that:<\/p>\n<ol>\n<li>Product Innovation: Encompassing enhanced software capabilities and AI integration.<\/li>\n<li>Process Improvement: Including streamlined internal operations and self-service capabilities.<\/li>\n<li>People and Structure: Organizational changes within Aderant to eliminate silos.<\/li>\n<\/ol>\n<p>Cartrett highlighted the recent appointment of Josiah Chaves as chief client officer, emphasizing a new \u201cborderless\u201d approach to client service that is intended to eliminate handoffs between departments.<\/p>\n<div id=\"attachment_50004\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/i0.wp.com\/www.lawnext.com\/wp-content\/uploads\/2025\/06\/IMG_5726-scaled.jpg?ssl=1\" rel=\"nofollow noopener\" target=\"_blank\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-50004\" class=\"size-large wp-image-50004\" src=\"https:\/\/i0.wp.com\/www.lawnext.com\/wp-content\/uploads\/2025\/06\/IMG_5726-1024x768.jpg?resize=1024%2C768&#038;ssl=1\" alt=\"\" width=\"1024\" height=\"768\" title=\"\"><\/a><\/p>\n<p id=\"caption-attachment-50004\" class=\"wp-caption-text\"><strong>Josiah Chaves, chief client officer, discusses the path of innovation adoption.<\/strong><\/p>\n<\/div>\n<p>Chaves, speaking at the event, outlined his role as bringing together traditionally siloed functions.<\/p>\n<p>\u201cIt really is about bringing this roadmap to life through our service delivery,\u201d Chaves said. \u201cAnd as we think about how to connect with you better and more strategically, it is about all of us across Aderant understanding the things you\u2019re trying to accomplish as a firm.\u201d<\/p>\n<p>In this new role, Chaves said, a major focus of this will be on enhancing customers\u2019 experience in migrating to Sierra and reducing their effort in making that migration. Key aspects of this include:<\/p>\n<ul>\n<li>Verification-ready onboarding, in which Aderant\u2019s services team now handles some 650 critical tests for Sierra migrations.<\/li>\n<li>A new \u201chypercare\u201d program providing extended post-implementation support at no additional cost.<\/li>\n<li>Business-critical account management, providing a higher level of white-glove service for select clients.<\/li>\n<\/ul>\n<p>Even before launching these programs, Chaves said, Aderant\u2019s service improvements had resulted in 20% faster time to resolve support tickets and 25% reduction in support tickets.<\/p>\n<p>\u201cBut we think we can do better,\u201d he said, \u201cand so we\u2019re continuing to build out new programs to connect to you in a way that helps you accomplish that migration into Sierra.\u201d<\/p>\n<p>Related to this is a new initiative to provide customers with an expanded array of self-service capabilities. These include:<\/p>\n<ul>\n<li>Redesigned and expanded Aderant Academy, the company\u2019s product-learning portal, with learning plans and snippet videos.<\/li>\n<li>An elevated customer enhancement portal, where customers can submit product requests and other customers can vote them up or down. So far, customers have submitted 529 ideas, of which nine have shipped and 59 are currently in development.<\/li>\n<li>New knowledge base articles, designed to address gaps in documentation.<\/li>\n<li>Self-serve dashboards for all Aderant apps, all of which will also include mobile access.<\/li>\n<\/ul>\n<p>In his opening remarks, Cartrett described this new approach to customer service as \u201cestablishing a borderless experience across our solutions and assisting our clients in solving their biggest business challenges.\u201d<\/p>\n<h3><strong>Executives in the Hot Seat<\/strong><\/h3>\n<p>Another core theme of the conference was transparency, and that was best demonstrated in 90-minute \u201cHot Seat\u201d session during which a series of executives took the hot seat to face pointed questions about the company\u2019s recent challenges.<\/p>\n<div id=\"attachment_50002\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/i0.wp.com\/www.lawnext.com\/wp-content\/uploads\/2025\/06\/IMG_5749-scaled.jpg?ssl=1\" rel=\"nofollow noopener\" target=\"_blank\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-50002\" class=\"size-large wp-image-50002\" src=\"https:\/\/i0.wp.com\/www.lawnext.com\/wp-content\/uploads\/2025\/06\/IMG_5749-1024x576.jpg?resize=1024%2C576&#038;ssl=1\" alt=\"\" width=\"1024\" height=\"576\" title=\"\"><\/a><\/p>\n<p id=\"caption-attachment-50002\" class=\"wp-caption-text\"><strong>Aisling Fenelon, Aderant\u2019s vice president of North America Sales (center), takes the \u201chot seat\u201d to answer pointed questions about the company\u2019s challenges. Her inquisitors are Jessica Kattman, vice president, global marketing, and Andy Hoyt, chief technology officer.<\/strong><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.linkedin.com\/in\/aislingfenelon\/\" rel=\"nofollow noopener\" target=\"_blank\">Aisling Fenelon<\/a>, Aderant\u2019s vice president of North America sales, was candid when asked about the company\u2019s historical weaknesses in reporting.<\/p>\n<p>\u201cWhere I feel like we\u2019ve fallen short \u2026 is in that management layer in between,\u201d she said. \u201cHow do you actually look at all the ships in the sea and understand where they\u2019re going and where you might want to turn in a different direction?\u201d<\/p>\n<p>But pointing to the launch of Stridyn Analytics at the conference, she added, \u201cBut I do think that we are turning it around pretty quickly.\u201d<\/p>\n<p>When he took the hot seat, CTO Hoyt provided insights into Aderant\u2019s technical evolution and quality initiatives. He revealed significant improvements in system reliability, having reduced system regressions by 70%.<\/p>\n<p>But he said even that was not enough, and the Cartrett had given him and his team their marching orders: \u201cWithin the next year, no regressions in software.\u201d<\/p>\n<p>For his part, Cartrett, asked about his biggest mistake as CEO, said it was in not pushing himself and the company hard enough in his early days of taking the helm.<\/p>\n<p>\u201cI look at when I first took over, I think there for a little while we had settled on what we were doing was winning, but we weren\u2019t pushing ourselves to not just lead, but dominate \u2013 dominate in a way that we don\u2019t let the little startups be the creative idea leaders.<\/p>\n<p>\u201cWhy aren\u2019t we doing the creative ideas? I feel like too often we were first to be second and I don\u2019t necessarily know that was the right strategy as we transition more into being the more creative leader.\u201d<\/p>\n<h3><strong>The Road Ahead<\/strong><\/h3>\n<p>I had a chance to sit down with Cartrett at the conference and record an interview for my LawNext podcast, which should be released sometime soon. In that interview, he painted a picture of an industry \u2013 and a company \u2013 in transition.<\/p>\n<div id=\"attachment_50008\" class=\"wp-caption alignright\"><a href=\"https:\/\/i0.wp.com\/www.lawnext.com\/wp-content\/uploads\/2025\/06\/DSC00558.jpeg?ssl=1\" rel=\"nofollow noopener\" target=\"_blank\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-50008\" class=\"wp-image-50008\" src=\"https:\/\/i0.wp.com\/www.lawnext.com\/wp-content\/uploads\/2025\/06\/DSC00558.jpeg?resize=500%2C334&#038;ssl=1\" alt=\"\" width=\"500\" height=\"334\" title=\"\"><\/a><\/p>\n<p id=\"caption-attachment-50008\" class=\"wp-caption-text\"><strong>While in Dallas, I sat down with Cartrett to record an episode of my LawNext podcast. Watch for that to drop soon.<\/strong><\/p>\n<\/div>\n<p>\u201cRight now, I\u2019ve got seven different product lines serving seven different groups o,\u201d he said. \u201cYou can already see the handwriting on all of this \u2013 which is merge to where it becomes something that is more of a monumental change,\u201d suggesting a future where individual applications give way to integrated workflows.<\/p>\n<p>A big piece of driving that integration will be AI, he said. Too many law firm executives fear that AI will replace jobs, he suggested, whereas the reality is that it will help them do their jobs better.<\/p>\n<h3><strong>Building A Community<\/strong><\/h3>\n<p>For someone like me who writes about legal tech, attending a user conference can be enlightening. Too often, much of what I hear about a company is spoon fed to me by its executives and marketing teams. But at a user conference, I get unfettered access to the actual users, as well as to some of the more rank-and-file people who work at the company.<\/p>\n<p>My takeaway was that there is unique culture within Aderant\u2019s user community. In his opening remarks, Cartrett asserted, \u201cI would argue there\u2019s about 600 people in this room that have my cell phone number.\u201d I have no way of verifying that claim, but I did hear from customers that they appreciate the approachability and transparency of the company\u2019s leadership.<\/p>\n<p>This seemed evident throughout the conference, from the Hot Seat session I described above where executives fielded tough questions to the pavilion area where clients demonstrated their own innovations using Aderant technology.<\/p>\n<p>At one point during the Hot Seat session, in what appeared to be an unscripted exchange, the moderators invited <a href=\"https:\/\/www.linkedin.com\/in\/frank-puleo-9451ba6\/\" rel=\"nofollow noopener\" target=\"_blank\">Frank Puleo<\/a>, president of the independent, nonprofit <a href=\"https:\/\/www.expertusers.org\" rel=\"nofollow noopener\" target=\"_blank\">Aderant Expert Users Community<\/a>, to stand up in the audience and offer his thoughts on the conference and what could be done to improve it in future years.<\/p>\n<p>Puleo, associate director of finance systems at Proskauer Rose LLP, offered several suggestions for improving the conference, such as more diverse training content \u2013 including more in-depth content for customers who are still on Expert \u2013 and better categorization of sessions by intended user.<\/p>\n<p>From what I could tell, the conference drew attendees from law firms globally, ranging from major international firms to smaller regional firms. Of the attendees I spoke to, some were new to Aderant, some were old-timers.<\/p>\n<p>But the common thread throughout was that they are all grappling with similar challenges around efficiency, compliance and client service in an increasingly competitive legal market.<\/p>\n<p>In the face of those challenges, the conference made clear that Aderant is positioning itself as not just a software vendor to law firms, but as a strategic partner.<\/p>\n<p>The success of that strategy will likely be measured not just in product adoption, but by whether Aderant can deliver on Cartrett\u2019s promise of an \u201cunmatched client experience.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The post At Aderant\u2019s Momentum Global Conference, A Drive Towards AI-Enabled Cloud Innovation And \u2018Unmatched Client Experience\u2019 appeared first on Above the Law. As he took the stage before the nearly 1,000 people assembled in the ballroom of the Omni Hotel in Dallas to open his company\u2019s Momentum Global 2025 user conference May 20, Aderant [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":121529,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[16],"tags":[],"class_list":["post-121960","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-above_the_law"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/xira.com\/p\/wp-content\/uploads\/2025\/06\/IMG_5665-1-1024x576-L0Pvya.jpeg?fit=1024%2C576&ssl=1","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/posts\/121960","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/comments?post=121960"}],"version-history":[{"count":0,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/posts\/121960\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/media\/121529"}],"wp:attachment":[{"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/media?parent=121960"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/categories?post=121960"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/tags?post=121960"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}