{"id":123447,"date":"2025-06-20T11:03:27","date_gmt":"2025-06-20T19:03:27","guid":{"rendered":"https:\/\/xira.com\/p\/2025\/06\/20\/stats-of-the-week-is-your-firm-caring\/"},"modified":"2025-06-20T11:03:27","modified_gmt":"2025-06-20T19:03:27","slug":"stats-of-the-week-is-your-firm-caring","status":"publish","type":"post","link":"https:\/\/xira.com\/p\/2025\/06\/20\/stats-of-the-week-is-your-firm-caring\/","title":{"rendered":"Stat(s) Of The Week: Is Your Firm \u2018Caring\u2019?"},"content":{"rendered":"
\"\"
<\/figcaption><\/figure>\n

It\u2019s not exactly news that most lawyers work incredibly hard for their clients.\u00a0<\/p>\n

But translating that work into positive client sentiment is another story, according to a new survey.\u00a0<\/p>\n

The Legal Client Experience Report by the client engagement platform Case Status reveals that 72% of lawyers describe their firm as \u201ccaring\u201d \u2014 while just 40% of clients say the same.<\/p>\n

One reason for this gap may be law firms\u2019 lack of attention to client sentiment.\u00a0\u00a0<\/p>\n

While 66% of the Fortune 1000 tracks \u201cnet promoter score,\u201d for example, just 7% of surveyed law firms do the same, according to the report.\u00a0<\/p>\n

\u201cAs a result,\u201d it says, \u201cthe vast majority [of law firms] lack insight into who their promoters and detractors are.\u201d\u00a0<\/p>\n

First reported by Law360 Pulse<\/a>, the Legal Client Experience Report draws on a survey of 433 law firm clients, a survey of 109 lawyers, and data from the Case Status platform.\u00a0<\/p>\n

The 2025 Legal Client Experience Report [Case Status]<\/a><\/p>\n

\n

Jeremy Barker is the director of content marketing for Breaking Media. Feel free to\u00a0email him<\/a>\u00a0with questions or comments.<\/strong><\/em><\/p>\n

The post Stat(s) Of The Week: Is Your Firm \u2018Caring\u2019?<\/a> appeared first on Above the Law<\/a>.<\/p>\n

\"\"
<\/figcaption><\/figure>\n

It\u2019s not exactly news that most lawyers work incredibly hard for their clients.\u00a0<\/p>\n

But translating that work into positive client sentiment is another story, according to a new survey.\u00a0<\/p>\n

The Legal Client Experience Report by the client engagement platform Case Status reveals that 72% of lawyers describe their firm as \u201ccaring\u201d \u2014 while just 40% of clients say the same.<\/p>\n

One reason for this gap may be law firms\u2019 lack of attention to client sentiment.\u00a0\u00a0<\/p>\n

While 66% of the Fortune 1000 tracks \u201cnet promoter score,\u201d for example, just 7% of surveyed law firms do the same, according to the report.\u00a0<\/p>\n

\u201cAs a result,\u201d it says, \u201cthe vast majority [of law firms] lack insight into who their promoters and detractors are.\u201d\u00a0<\/p>\n

First reported by Law360 Pulse<\/a>, the Legal Client Experience Report draws on a survey of 433 law firm clients, a survey of 109 lawyers, and data from the Case Status platform.\u00a0<\/p>\n

The 2025 Legal Client Experience Report [Case Status]<\/a><\/p>\n

\n

Jeremy Barker is the director of content marketing for Breaking Media. Feel free to\u00a0email him<\/a>\u00a0with questions or comments.<\/strong><\/em><\/p>\n

The post Stat(s) Of The Week: Is Your Firm \u2018Caring\u2019?<\/a> appeared first on Above the Law<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

It\u2019s not exactly news that most lawyers work incredibly hard for their clients.\u00a0 But translating that work into positive client sentiment is another story, according to a new survey.\u00a0 The Legal Client Experience Report by the client engagement platform Case Status reveals that 72% of lawyers describe their firm as \u201ccaring\u201d \u2014 while just 40% […]<\/p>\n","protected":false},"author":3,"featured_media":123418,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[16],"tags":[],"class_list":["post-123447","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-above_the_law"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/xira.com\/p\/wp-content\/uploads\/2025\/06\/stat-of-the-week-image-djbnIV.jpeg?fit=300%2C225&ssl=1","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/posts\/123447","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/comments?post=123447"}],"version-history":[{"count":0,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/posts\/123447\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/media\/123418"}],"wp:attachment":[{"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/media?parent=123447"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/categories?post=123447"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/tags?post=123447"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}