{"id":128176,"date":"2025-07-24T14:01:04","date_gmt":"2025-07-24T22:01:04","guid":{"rendered":"https:\/\/xira.com\/p\/2025\/07\/24\/the-client-service-a-team-ranking-the-biglaw-superheroes-of-client-service-2025\/"},"modified":"2025-07-24T14:01:04","modified_gmt":"2025-07-24T22:01:04","slug":"the-client-service-a-team-ranking-the-biglaw-superheroes-of-client-service-2025","status":"publish","type":"post","link":"https:\/\/xira.com\/p\/2025\/07\/24\/the-client-service-a-team-ranking-the-biglaw-superheroes-of-client-service-2025\/","title":{"rendered":"The Client Service A-Team: Ranking The Biglaw Superheroes Of Client Service (2025)"},"content":{"rendered":"

Which Biglaw firms are most beloved by general counsel for their superior client service? In 2024, with few rough waters for firms, it was generally smooth sailing until early 2025, when Trump came roaring in with enough executive orders and policy changes to make lawyers\u2019 heads spin. This was the perfect time for outside counsel to show their corporate clients that they were still tops when it came to client service. That said, the BTI Consulting Group recently set out to find which firms handled the task with ease in its latest ranking, the Client Service A-Team. In case you\u2019re unfamiliar with this ranking, it measures the top 30 law firms corporate counsel identify as delivering the very best in terms of client service.<\/p>\n

To compile the ranking, BTI Consulting spoke with more than 300 in-house decision-makers who were asked to name firms that excelled in 17 different client-service-related activities, including important things like: mobilizing resources quickly, fielding the absolute best team, quickly assessing the situation, a commitment to help, delivering value for the dollar, client focus, and understanding the client\u2019s business.<\/p>\n

So, which firms are considered the best of the best when it comes to client service? Per BTI Consulting, the firms that made the latest top 30 ranking performed 9 to 15 times better than the typical law firm in terms of client service. As the report notes, \u201cThis isn\u2019t just about good work \u2013 it\u2019s about building trust in the most unpredictable environment in decades.\u201d<\/p>\n

Here are the 30 firms that made the\u00a0Client Service A-Team<\/a>, whose names were mentioned most often across all categories:<\/p>\n

1. DLA Piper<\/h6>\n
2. Littler<\/h6>\n
3. Kirkland & Ellis<\/h6>\n
4. Ogletree Deakins<\/h6>\n
5. Cooley<\/h6>\n
6. Baker McKenzie<\/h6>\n
7. McGuireWoods<\/h6>\n
8. Morgan Lewis<\/h6>\n
9. Reed Smith<\/h6>\n
10. Troutman Pepper Locke<\/h6>\n
11. Faegre Drinker<\/h6>\n
12. Morrison & Foerster<\/h6>\n
13. Jones Day<\/h6>\n
14. Sidley<\/h6>\n
15. Hogan Lovells<\/h6>\n
16. Skadden<\/h6>\n
17. Duane Morris<\/h6>\n
18. Dentons<\/h6>\n
19. King & Spalding<\/h6>\n
20. Latham & Watkins<\/h6>\n
21. Ropes & Gray<\/h6>\n
22. Gibson Dunn<\/h6>\n
23. Greenberg Traurig<\/h6>\n
24. Arnold & Porter<\/h6>\n
25. ArentFox Schiff<\/h6>\n
26. Fox Rothschild<\/h6>\n
27. Baker Donelson<\/h6>\n
28. Davis Polk<\/h6>\n
29. Maynard Nexsen<\/h6>\n
30. McDermott Will & Emery<\/h6>\n

DLA Piper is now the leader of the Client Service 30 for the first time ever, after kicking Kirkland & Ellis out of the top spot. Meanwhile, four firms \u2014 Jones Day, McGuireWoods, Morgan Lewis, and Skadden \u2014 are celebrating being in the Client Service 30 for a decade running. Excellent work on a job well done for years on end. <\/p>\n

If attorneys at your firm make more of an effort to better understand your clients\u2019 businesses, then you may find your place of work on this list next time around. Congratulations to all 30 firms that made it to the highest ranks of the Client Service A-Team. You\u2019ve proven yourselves to be outstanding when it comes to making corporate clients happy, and that\u2019s worth celebrating.<\/p>\n

Clients Single Out the Law Firms Best at Client Service Performance<\/a> [Mad Clientist \/ BTI Consulting Group]<\/p>\n

\n
\"Staci
<\/figcaption><\/figure>\n

Staci Zaretsky<\/a>\u00a0is a senior editor at Above the Law, where she\u2019s worked since 2011. She\u2019d love to hear from you, so please feel free to email<\/a> her with any tips, questions, comments, or critiques. You can follow her on\u00a0Bluesky<\/a>,\u00a0X\/Twitter<\/a>, and\u00a0Threads<\/a>,\u00a0or connect with her on\u00a0LinkedIn<\/a>.<\/em><\/strong><\/p>\n

The post The Client Service A-Team: Ranking The Biglaw Superheroes Of Client Service (2025)<\/a> appeared first on Above the Law<\/a>.<\/p>\n

\"\"<\/figure>\n

Which Biglaw firms are most beloved by general counsel for their superior client service? In 2024, with few rough waters for firms, it was generally smooth sailing until early 2025, when Trump came roaring in with enough executive orders and policy changes to make lawyers\u2019 heads spin. This was the perfect time for outside counsel to show their corporate clients that they were still tops when it came to client service. That said, the BTI Consulting Group recently set out to find which firms handled the task with ease in its latest ranking, the Client Service A-Team. In case you\u2019re unfamiliar with this ranking, it measures the top 30 law firms corporate counsel identify as delivering the very best in terms of client service.<\/p>\n

To compile the ranking, BTI Consulting spoke with more than 300 in-house decision-makers who were asked to name firms that excelled in 17 different client-service-related activities, including important things like: mobilizing resources quickly, fielding the absolute best team, quickly assessing the situation, a commitment to help, delivering value for the dollar, client focus, and understanding the client\u2019s business.<\/p>\n

So, which firms are considered the best of the best when it comes to client service? Per BTI Consulting, the firms that made the latest top 30 ranking performed 9 to 15 times better than the typical law firm in terms of client service. As the report notes, \u201cThis isn\u2019t just about good work \u2013 it\u2019s about building trust in the most unpredictable environment in decades.\u201d<\/p>\n

Here are the 30 firms that made the\u00a0Client Service A-Team<\/a>, whose names were mentioned most often across all categories:<\/p>\n

DLA Piper is now the leader of the Client Service 30 for the first time ever, after kicking Kirkland & Ellis out of the top spot. Meanwhile, four firms \u2014 Jones Day, McGuireWoods, Morgan Lewis, and Skadden \u2014 are celebrating being in the Client Service 30 for a decade running. Excellent work on a job well done for years on end. <\/p>\n

If attorneys at your firm make more of an effort to better understand your clients\u2019 businesses, then you may find your place of work on this list next time around. Congratulations to all 30 firms that made it to the highest ranks of the Client Service A-Team. You\u2019ve proven yourselves to be outstanding when it comes to making corporate clients happy, and that\u2019s worth celebrating.<\/p>\n

Clients Single Out the Law Firms Best at Client Service Performance<\/a> [Mad Clientist \/ BTI Consulting Group]<\/p>\n

\n
\"Staci
<\/figcaption><\/figure>\n

Staci Zaretsky<\/a>\u00a0is a senior editor at Above the Law, where she\u2019s worked since 2011. She\u2019d love to hear from you, so please feel free to email<\/a> her with any tips, questions, comments, or critiques. You can follow her on\u00a0Bluesky<\/a>,\u00a0X\/Twitter<\/a>, and\u00a0Threads<\/a>,\u00a0or connect with her on\u00a0LinkedIn<\/a>.<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Which Biglaw firms are most beloved by general counsel for their superior client service? In 2024, with few rough waters for firms, it was generally smooth sailing until early 2025, when Trump came roaring in with enough executive orders and policy changes to make lawyers\u2019 heads spin. This was the perfect time for outside counsel […]<\/p>\n","protected":false},"author":3,"featured_media":128143,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[16],"tags":[],"class_list":["post-128176","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-above_the_law"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/xira.com\/p\/wp-content\/uploads\/2025\/07\/Staci-Zaretsky-PDXuz4.jpg?fit=150%2C100&ssl=1","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/posts\/128176","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/comments?post=128176"}],"version-history":[{"count":0,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/posts\/128176\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/media\/128143"}],"wp:attachment":[{"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/media?parent=128176"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/categories?post=128176"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/tags?post=128176"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}