Nearly\u00a0two years ago on this podcast, we discussed the\u00a0American Arbitration Association\u2019s\u00a0innovation initiatives \u2013 and specifically its embrace of generative AI \u2013 with\u00a0Bridget Mary McCormack, who became its president and CEO in 2023 after having been chief justice of the Michigan Supreme Court, and\u00a0Diana Didia, its chief information and innovation officer. On today\u2019s episode, McCormack and [\u2026]<\/p>\n
Nearly\u00a0two years ago on this podcast<\/a>, we discussed the\u00a0American Arbitration Association\u2019s<\/a>\u00a0innovation initiatives \u2013 and specifically its embrace of generative AI \u2013 with\u00a0Bridget Mary McCormack<\/a>, who became its president and CEO in 2023 after having been chief justice of the Michigan Supreme Court, and\u00a0Diana Didia<\/a>, its chief information and innovation officer. On today\u2019s episode, McCormack and Didia \u2013 now executive vice president and chief technology and innovation officer \u2013 return for an update on innovation at the AAA.<\/p>\n In that prior podcast, McCormack and Didia spoke extensively about the AAA\u2019s innovation culture and their early experiments with gen AI. At the time, McCormack said that anyone who thinks they know where gen AI is going, even next week, is fooling themselves. While that may still be true, the AAA has certainly made some bold moves in that direction.<\/p>\n Most notably, just a few days before we recorded this episode, the AAA announced something unprecedented in the dispute resolution world \u2013\u00a0an AI-powered arbitrator<\/a>\u00a0that it is launching in November. This is not just another AI tool to assist lawyers or arbitrators. This is an AI system that will evaluate case merits, generate recommendations, and prepare draft awards \u2014 with human arbitrators validating and signing off on final decisions before they are issued.<\/p>\n In today\u2019s conversation with host Bob Ambrogi, McCormack and Didia dive deep into how this AI arbitrator works, what it means for the future of dispute resolution, and how it fits into the AAA\u2019s broader innovation strategy as the organization approaches its 100th anniversary next year. They also explore the cultural transformation within the AAA that has enabled these technological advances and what is coming next in their AI-native vision for dispute resolution.<\/p>\nListen here:<\/h4>\n
Watch here:<\/h4>\n