{"id":146211,"date":"2026-03-16T14:36:53","date_gmt":"2026-03-16T22:36:53","guid":{"rendered":"https:\/\/xira.com\/p\/2026\/03\/16\/legal-aid-launches-justicehub\/"},"modified":"2026-03-16T14:36:53","modified_gmt":"2026-03-16T22:36:53","slug":"legal-aid-launches-justicehub","status":"publish","type":"post","link":"https:\/\/xira.com\/p\/2026\/03\/16\/legal-aid-launches-justicehub\/","title":{"rendered":"Legal Aid Launches JusticeHub"},"content":{"rendered":"

Legal Aid of North Carolina (LANC) receives approximately 300,000 calls a year, and until recently, only a third of those callers reached a live person.<\/p>\n

That changed in January when LANC launched JusticeHub. \u201cJusticeHub is a 24\/7 online legal aid portal where one can apply for our services, instantly see if they qualify, and follow the status of their submitted application with ease,\u201d said LANC Executive Director Ashley Campbell.<\/p>\n

LANC serves clients facing issues including domestic violence, housing, public benefits, disaster relief, consumer protection, and other civil matters. It does not handle criminal cases.<\/p>\n

Past Limitations<\/h2>\n

In the past, LANC\u2019s staff handled eligibility screening and case qualifications through a primarily manual, staff-intensive process.<\/p>\n

\u201cPotential clients typically had to call during limited business hours, wait on hold for up to 30 minutes, leave voicemails, or travel in person to an office,\u201d said Scheree Gilchrist, LANC\u2019s chief innovation officer.<\/p>\n

\u201cThe process often required multiple follow ups, created bottlenecks during high-volume periods, and could unintentionally discourage people who faced language barriers, transportation challenges, work constraints, or limited phone access.\u201d<\/p>\n

Enter JusticeHub<\/h2>\n

\u201cBy making our application process faster and simpler with JusticeHub, we can help even more neighbors and revolutionize the future of how civil legal services are delivered,\u201d said Gilchrist.<\/p>\n

JusticeHub applications take roughly 15 to 20 minutes from start to finish.<\/p>\n

Applications submitted are reviewed the same day. When volume is especially high, any applications not reached that day are triaged within one business day. One intake triage person is currently able to review approximately 75 to 100 applications per day, an increase from 20 to 35 phone intakes per intake specialist.\u00a0 The system also has backup capacity in place to ensure a timely and consistent response.<\/p>\n

\u201cBy reducing the administrative burden and intake inefficiencies, JusticeHub increases LANC\u2019s operational efficiency and allows staff to devote more time to legal advice, representation, and problem-solving rather than repetitive screening tasks,\u201d said Gilcrest. \u201cJusticeHub also improves accuracy by routing cases correctly from the outset, reducing rework and delays.\u201d<\/p>\n

Not everyone who meets the eligibility criteria will receive full representation. Legal Aid of North Carolina offers a range of services, including referrals, live self-help sessions facilitated by attorneys, self-guided tools and videos, advice and brief services, and representation.<\/p>\n

Critical Moment<\/h2>\n

\u201cThe launch of JusticeHub comes at a critical moment as this January marked the first month without IOLTA funding,\u201d said Campbell. \u201cIOLTA funds do not come from taxpayers but from the legal profession itself. This $6.3 million funding freeze affects every corner of our state, from rural counties where Legal Aid is the only free civil legal resource, to busy courthouses where thousands of people turn to us for help navigating complex systems.\u201d<\/p>\n

Serving People Faster<\/h2>\n

Rather than a one-time build, JusticeHub is intended to continue evolving as needs change and new opportunities emerge.\u00a0 The program currently only handles English but will add additional languages with Version 2.0.<\/p>\n

\u201cWe\u2019re building a system that we can learn from and improve with every interaction,\u201d said Gilcrest.<\/p>\n

\u201cThis is about more than just serving more people faster, though we\u2019re doing that. It\u2019s about finally having the infrastructure to understand and address the true scope of legal needs in North Carolina. And that\u2019s transformative.\u201d<\/p>\n

The post Legal Aid Launches JusticeHub<\/a> appeared first on Attorney at Law Magazine<\/a>.<\/p>\n

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Legal Aid of North Carolina (LANC) receives approximately 300,000 calls a year, and until recently, only a third of those callers reached a live person. That changed in January when LANC launched JusticeHub. \u201cJusticeHub is a 24\/7 online legal aid portal where one can apply for our services, instantly see if they qualify, and follow […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[17],"tags":[],"class_list":["post-146211","post","type-post","status-publish","format-standard","hentry","category-legal_matters"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/posts\/146211","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/comments?post=146211"}],"version-history":[{"count":0,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/posts\/146211\/revisions"}],"wp:attachment":[{"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/media?parent=146211"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/categories?post=146211"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/tags?post=146211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}