{"id":162225,"date":"2026-08-31T08:23:00","date_gmt":"2026-08-31T16:23:00","guid":{"rendered":"https:\/\/xira.com\/p\/2026\/08\/31\/this-is-how-to-answer-the-phone\/"},"modified":"2026-08-31T08:23:00","modified_gmt":"2026-08-31T16:23:00","slug":"this-is-how-to-answer-the-phone","status":"publish","type":"post","link":"https:\/\/xira.com\/p\/2026\/08\/31\/this-is-how-to-answer-the-phone\/","title":{"rendered":"This Is How to Answer the Phone"},"content":{"rendered":"<p>Telephobia (ringziety?) is real. Here are Bull Garlington&#8217;s helpful tips and tricks for conquering your anxiety over answering the phone, or (NO!) placing a call yourself.<br \/>\nThe post This Is How to Answer the Phone appeared first on Articles, Tips and Tech for Law Firms and Lawyers.<\/p>\n<p class=\"wp-block-paragraph\">As more legal employers expect workers to show up in their offices, young lawyers are facing IRL challenges that one simply doesn\u2018t deal with at school or working from the kitchen table. One of them is answering the phone \u2014 specifically, the desk phone, but, honestly, any phone-like device. In much of the professional landscape of Generation X \u2014 adults born between 1997 and 2018 \u2014 telephobia reigns with a spiked glove. <\/p>\n<figure class=\"wp-block-image size-full\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"495\" src=\"https:\/\/i0.wp.com\/www.attorneyatwork.com\/wp-content\/uploads\/2024\/08\/how-to-answer-the-phone.jpg?resize=770%2C495&#038;ssl=1\" alt=\"how to answer the phone\" title=\"\"><figcaption><\/figcaption><\/figure>\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\">\n<h2>Table of contents<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.attorneyatwork.com\/this-is-how-to-answer-the-phone\/#h-answering-the-phone-is-a-serious-point-of-anxiety\" data-level=\"2\" rel=\"nofollow noopener\" target=\"_blank\">Answering the Phone Is a Serious Point of Anxiety<\/a><\/li>\n<li><a href=\"https:\/\/www.attorneyatwork.com\/this-is-how-to-answer-the-phone\/#h-how-to-answer-the-phone-is-a-question-that-vexes-gen-xers\" data-level=\"2\" rel=\"nofollow noopener\" target=\"_blank\">How to Answer the Phone Is a Question That Vexes Gen Xers<\/a><\/li>\n<li><a href=\"https:\/\/www.attorneyatwork.com\/this-is-how-to-answer-the-phone\/#h-hello-here-s-how-to-answer-the-phone\" data-level=\"2\" rel=\"nofollow noopener\" target=\"_blank\">Hello? Here\u2019s How to Answer the Phone<\/a>\n<ul>\n<li><a href=\"https:\/\/www.attorneyatwork.com\/this-is-how-to-answer-the-phone\/#h-keep-it-simple\" data-level=\"3\" rel=\"nofollow noopener\" target=\"_blank\">Keep It Simple<\/a><\/li>\n<li><a href=\"https:\/\/www.attorneyatwork.com\/this-is-how-to-answer-the-phone\/#h-go-formal-with-your-deets\" data-level=\"3\" rel=\"nofollow noopener\" target=\"_blank\">Go Formal With Your Deets<\/a><\/li>\n<li><a href=\"https:\/\/www.attorneyatwork.com\/this-is-how-to-answer-the-phone\/#h-just-use-your-name\" data-level=\"3\" rel=\"nofollow noopener\" target=\"_blank\">Just Use Your Name<\/a><\/li>\n<li><a href=\"https:\/\/www.attorneyatwork.com\/this-is-how-to-answer-the-phone\/#h-or-use-theirs\" data-level=\"3\" rel=\"nofollow noopener\" target=\"_blank\">Or Use Theirs<\/a><\/li>\n<li><a href=\"https:\/\/www.attorneyatwork.com\/this-is-how-to-answer-the-phone\/#h-company-mandatory-answer-templates\" data-level=\"3\" rel=\"nofollow noopener\" target=\"_blank\">Company Mandatory Answer Templates<\/a><\/li>\n<li><a href=\"https:\/\/www.attorneyatwork.com\/this-is-how-to-answer-the-phone\/#h-practice-how-to-answer-the-phone\" data-level=\"3\" rel=\"nofollow noopener\" target=\"_blank\">Practice How to Answer the Phone<\/a><\/li>\n<li><a href=\"https:\/\/www.attorneyatwork.com\/this-is-how-to-answer-the-phone\/#h-but-it-s-a-recruiter-and-i-m-losing-my-mind\" data-level=\"3\" rel=\"nofollow noopener\" target=\"_blank\">But It\u2019s a Recruiter and I\u2019m Losing My Mind!<\/a><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"https:\/\/www.attorneyatwork.com\/this-is-how-to-answer-the-phone\/#h-but-wait-how-do-i-end-the-call\" data-level=\"2\" rel=\"nofollow noopener\" target=\"_blank\">But Wait, How Do I End the Call?<\/a>\n<ul>\n<li><a href=\"https:\/\/www.attorneyatwork.com\/this-is-how-to-answer-the-phone\/#h-don-t-do-that-do-this\" data-level=\"3\" rel=\"nofollow noopener\" target=\"_blank\">Don\u2019t Do That, Do This<\/a><\/li>\n<li><a href=\"https:\/\/www.attorneyatwork.com\/this-is-how-to-answer-the-phone\/#h-what-if-they-won-t-stop-talking\" data-level=\"3\" rel=\"nofollow noopener\" target=\"_blank\">What If They Won\u2019t Stop Talking?<\/a><\/li>\n<li><a href=\"https:\/\/www.attorneyatwork.com\/this-is-how-to-answer-the-phone\/#h-what-if-i-can-t-stop-talking\" data-level=\"3\" rel=\"nofollow noopener\" target=\"_blank\">What If I Can\u2019t Stop Talking?<\/a><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"https:\/\/www.attorneyatwork.com\/this-is-how-to-answer-the-phone\/#h-i-answered-and-goodbye-d-now-what\" data-level=\"2\" rel=\"nofollow noopener\" target=\"_blank\">I Answered and Goodbye\u2019d \u2014 Now What?<\/a><\/li>\n<\/ul>\n<\/div>\n<h2 id=\"h-answering-the-phone-is-a-serious-point-of-anxiety\" class=\"wp-block-heading\">Answering the Phone Is a Serious Point of Anxiety<\/h2>\n<p class=\"wp-block-paragraph\">The desk phone \u2014 that bulky ancient device perched on the edge of the desk or conference room credenza \u2014 is a monter. When it rings, your soul will leave your body, and your fingers will clench through the fiberboard edges of your desk. <\/p>\n<p class=\"wp-block-paragraph\">You have to answer it. But how?<\/p>\n<p class=\"wp-block-paragraph\">Until facing that faceless contraption in the office, the new professionals just used their cells and knew exactly who was calling. They could answer friends\u2019 calls any way they wanted. They could send unknowns to voicemail. They could stare at the incoming call and think, \u201cWhy don\u2019t they text?\u201d (Yes, millennials suffer too, though ironically.)<\/p>\n<p class=\"wp-block-paragraph\">Science backs this up. <a href=\"https:\/\/osf.io\/24qvf\/\" rel=\"nofollow noopener\" target=\"_blank\">A study from AB labs<\/a> showed that answering a call from an unknown number took an insane amount of effort. Other studies say many younger people just don\u2019t answer at all, preferring text messaging, chat apps, social media or even Teams meetings over talking on the phone.<\/p>\n<p class=\"wp-block-paragraph\">If you\u2019re wondering if this applies to you since you don\u2019t actually have social anxiety but still have a hard time answering the phone, the answer is <em>yes.<\/em> Telephobia is not necessarily part of a larger social anxiety, but a condition all by itself.<\/p>\n<p class=\"wp-block-paragraph\">In fact, some universities now offer <a href=\"https:\/\/www.cnbc.com\/2025\/02\/17\/gen-z-are-taking-telephobia-courses-to-learn-the-lost-art-of-a-call.html\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">seminars on overcoming telephobia for graduating students<\/a>, so they can handle interviews and harder stuff, like doctor appointments and restaurant reservations.<\/p>\n<h2 id=\"h-how-to-answer-the-phone-is-a-question-that-vexes-gen-xers\" class=\"wp-block-heading\">How to Answer the Phone Is a Question That Vexes Gen Xers<\/h2>\n<p class=\"wp-block-paragraph\">Telephopia is less about the anxiety of the actual call than it is about the basket of unknowables that come with a call. All you have to go on is the sound of the caller\u2019s voice \u2014 and to be clear, it\u2019s the sound reproduced for you through the telephone. You can\u2019t see their face. They can\u2019t send an emoji to clarify. You have to guess if they\u2019re being funny or weird or if they\u2019re mad or if they don\u2019t like you, or \u2026 I think I need to lie down.<\/p>\n<p class=\"wp-block-paragraph\">Another reason for phone anxiety (ringxiety?) is that a ringing phone, especially from an unknown number, is assumed to be bad news, spam or scam, or an emergency. sAnd that\u2019s true whether it\u2019s a desk phone or a mobile phone.<\/p>\n<p class=\"wp-block-paragraph\">It\u2019s also about the pressure of being live. You can take all the time you want to answer a text. But if you freeze in a call to think about what you\u2019re going to say, the other person is likely to misunderstand that silence or, worse, take it as a cue to keep talking.<\/p>\n<p class=\"wp-block-paragraph\">If you employ Gen Xers, do yourself a favor and be patient with their awkward answering. In the meantime, here are some helpful hints for those of you who suffer.<\/p>\n<h2 id=\"h-hello-here-s-how-to-answer-the-phone\" class=\"wp-block-heading\">Hello? Here\u2019s How to Answer the Phone<\/h2>\n<p class=\"wp-block-paragraph\">Flip-phone, iPhone or desk phone, here\u2019s help conquering phone-answering anxiety.<\/p>\n<figure class=\"wp-block-image size-aaw-full-width\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/i.giphy.com\/media\/v1.Y2lkPTc5MGI3NjExYzR1aWk1ZTNheTgyNGZmeXBzZnd0Y3l5ZmNkNGc2MzN4NzU3Zjl6bSZlcD12MV9pbnRlcm5hbF9naWZfYnlfaWQmY3Q9Zw\/7oweuBYLV6UbfqOOFB\/giphy-downsized-large.gif?w=1080&#038;ssl=1\" alt=\"via Giphy Dwight Shrute answering The Office phone\" title=\"\"><figcaption><\/figcaption><\/figure>\n<h3 id=\"h-keep-it-simple\" class=\"wp-block-heading\">Keep It Simple<\/h3>\n<p class=\"wp-block-paragraph\">Just say hello. You don\u2019t have to think about it, and it\u2019s pretty standard. This puts the burden of identification on the caller who must navigate their own clumsy opening line. Below, you\u2019ll see some hacks with notes and stickies and such, but right here at the top of the story is the quickest, easiest, least anxious method for how to answer the phone: <\/p>\n<p class=\"has-background wp-block-paragraph\"><em><strong>Just say hello.<\/strong><\/em><\/p>\n<h3 id=\"h-go-formal-with-your-deets\" class=\"wp-block-heading\">Go Formal With Your Deets<\/h3>\n<p class=\"wp-block-paragraph\">Another tried-and-true method for answering the phone is to go with the name of the firm or your department or jail cell or whatever. Try this:<\/p>\n<ul class=\"wp-block-list\">\n<li><em>Hello, International Turtle Breeders of America<\/em>, <em>Candice speaking<\/em>.<\/li>\n<li><em>This is Candice of the National Picture Straightener\u2019s Union, Local 803<\/em>.<\/li>\n<li><em>Accounts Malleable, Lorraine speaking<\/em>.<\/li>\n<\/ul>\n<h3 id=\"h-just-use-your-name\" class=\"wp-block-heading\">Just Use Your Name<\/h3>\n<p class=\"wp-block-paragraph\">Again, we\u2019re talking the easiest, most informative and simple method. You know who you are. Nothing to memorize here.<\/p>\n<ul class=\"wp-block-list\">\n<li><em>This is Lorraine.<\/em><\/li>\n<li><em>Lorraine speaking<\/em>.<\/li>\n<li><em>Hello, this is Lorraine.<\/em><\/li>\n<\/ul>\n<h3 id=\"h-or-use-theirs\" class=\"wp-block-heading\">Or Use Theirs<\/h3>\n<p class=\"wp-block-paragraph\">If your desk phone has caller ID, answering should be easier, except it\u2019s not. Again, saying \u201chello\u201d is perfectly safe and acceptable. Senior partner or your best pal, keep it professional and avoid other one-word answers like \u201cyeah?\u201d or \u201cwhat\u201d or \u201chey.\u201d Somebody else may be using your friend\u2019s phone. Consider:<\/p>\n<ul class=\"wp-block-list\">\n<li><em>Hi Chris, how are you?<\/em><\/li>\n<li><em>Hi Chris, nice to hear from you.<\/em><\/li>\n<\/ul>\n<h3 id=\"h-company-mandatory-answer-templates\" class=\"wp-block-heading\">Company Mandatory Answer Templates<\/h3>\n<p class=\"wp-block-paragraph\">Your firm may have a standard way to answer the phone. (We\u2019ve all watched \u201cSuits.\u201d) If you\u2019re nervous about nailing it, write the script on a\u00a0sticky note, stick it to your monitor and read it every time you answer the phone.<\/p>\n<h3 id=\"h-practice-how-to-answer-the-phone\" class=\"wp-block-heading\">Practice How to Answer the Phone<\/h3>\n<p class=\"wp-block-paragraph\">This may sound silly, kind of like role playing to get your sales pitch right. But role playing is brilliant and practicing answering the phone is equally effective. You might want to do it at home so you don\u2019t disrupt the workspace. But just, well, answer the phone. Go through all the motions. Pick up a fake receiver (unless you have an actual tabletop phone) and say your line. Do it nine hundred and eighty-seven million times. Or three or four times a day for a week. Do it until answering the phone is second nature \u2014 until you don\u2019t even think about it.<\/p>\n<h3 id=\"h-but-it-s-a-recruiter-and-i-m-losing-my-mind\" class=\"wp-block-heading\">But It\u2019s a Recruiter and I\u2019m Losing My Mind!<\/h3>\n<p class=\"wp-block-paragraph\">Chill. Every recruiter knows that everyone they talk to is nervous and anxious. It\u2019s part of their job. They\u2019re trained in how to recognize and relieve your anxiety. Besides, being anxious on a recruitment call is normal. It\u2019s real. Answer the call. Let the awkward roll.<\/p>\n<h2 id=\"h-but-wait-how-do-i-end-the-call\" class=\"wp-block-heading\">But Wait, How Do I End the Call?<\/h2>\n<p class=\"wp-block-paragraph\">This is just as hard as answering the phone. How do you tap out? If you find yourself at the end of your presentation, pitch or whatever conversation you\u2019re in, it\u2019s time to finish. It\u2019s important to have a clear, defined stop to a call; otherwise, you fade out, as if you\u2019re talking to your cousin from Indiana who won\u2019t shut up about the Pacers. All the work you\u2019ve put into your pitch won\u2019t matter if the end of your call is vague and lingering.<\/p>\n<h3 id=\"h-don-t-do-that-do-this\" class=\"wp-block-heading\">Don\u2019t Do That, Do This<\/h3>\n<ol class=\"wp-block-list\">\n<li>Indicate the call is over.<\/li>\n<li>Commit to a follow-up if required.<\/li>\n<li>Say thank you.<\/li>\n<li>Say goodbye.<\/li>\n<li>HANG UP.<\/li>\n<\/ol>\n<p class=\"wp-block-paragraph\">Here\u2019s what it sounds like:<\/p>\n<p class=\"has-background wp-block-paragraph\"><em><strong>\u201cAlright, Steve, this has been a great call. I\u2019ll get back to you by next Thursday. Thank you for your time. (Steve will say something here). Talk to you soon.\u201d CLICK.<\/strong><\/em><\/p>\n<h3 id=\"h-what-if-they-won-t-stop-talking\" class=\"wp-block-heading\">What If They Won\u2019t Stop Talking?<\/h3>\n<p class=\"wp-block-paragraph\">You may find yourself stuck at the end of a call with someone with a slow fade. They linger and hang on and meander and repeat all the points you\u2019ve already made. There\u2019s no need to be curt or rude, but you have 43 other calls to make, and then there\u2019s that pickleball game on the roof at 4 p.m., so you need to jet. Steve is still talking, so here\u2019s what you should do.<\/p>\n<p class=\"has-background wp-block-paragraph\"><strong><em>\u201cSteve \u2014 hey, this is fascinating, and I want to keep this conversation going, but I have a call in three minutes. I\u2019ll call you back on Thursday. Thanks. Talk to you soon.\u201d HANG UP.<\/em><\/strong><\/p>\n<h3 id=\"h-what-if-i-can-t-stop-talking\" class=\"wp-block-heading\">What If I Can\u2019t Stop Talking?<\/h3>\n<p class=\"wp-block-paragraph\">When you\u2019re rambling, there\u2019s always that moment of metacognition when you realize you\u2019re talking as you\u2019re thinking. Oh lord, oh crap, shut up! When that happens, then just shut up. You don\u2019t have to apologize for rambling, though if you do, that\u2019s OK (but it\u2019s just more rambling). Just stop talking, take a breath and then go into your goodbye schtick (see above).<\/p>\n<h2 id=\"h-i-answered-and-goodbye-d-now-what\" class=\"wp-block-heading\">I Answered and Goodbye\u2019d \u2014 Now What?<\/h2>\n<p class=\"wp-block-paragraph\">Here\u2019s where you can shine. If this were a call from a recruiter, a potential employer, a cherished or potential client, or anyone else you wish to impress just a little bit, then send them a card. Not an email. Anyone can do that. They\u2019ll trash it before they read the re-line. <\/p>\n<p class=\"wp-block-paragraph\">No, be different. Stand out. <a href=\"https:\/\/www.attorneyatwork.com\/handwritten-notes-build-relationships\/\" rel=\"nofollow noopener\" target=\"_blank\">Send a card.<\/a><\/p>\n<p class=\"wp-block-paragraph\">(But, if you must, <a href=\"https:\/\/www.attorneyatwork.com\/ways-to-say-thank-you-and-follow-up-with-extraordinary-style\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">here\u2019s how to write the perfect follow-up email.<\/a>)<\/p>\n<p class=\"has-small-font-size wp-block-paragraph\">Image \u00a9 iStockPhoto.com. <\/p>\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile has-white-background-color has-background\">\n<figure class=\"wp-block-media-text__media\"><a href=\"https:\/\/www.attorneyatwork.com\/subscribe\/\" rel=\"nofollow noopener\" target=\"_blank\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"372\" height=\"106\" src=\"https:\/\/i0.wp.com\/www.attorneyatwork.com\/wp-content\/uploads\/2023\/06\/AttorneyatWork-Logo-%C2%AE-2021-1.jpg?resize=372%2C106&#038;ssl=1\" alt=\"\" title=\"\"><br \/>\n<\/a><\/figure>\n<div class=\"wp-block-media-text__content\">\n<p class=\"wp-block-paragraph\"><strong>Sign up for Attorney at Work\u2019s daily practice tips newsletter <a href=\"https:\/\/www.attorneyatwork.com\/subscribe\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">here<\/a> and <a href=\"https:\/\/feeds.transistor.fm\/attorney-at-work-today\" rel=\"nofollow noopener\" target=\"_blank\">subscribe to our podcast<\/a>, Attorney at Work Today.<\/strong><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Telephobia (ringziety?) is real. Here are Bull Garlington&#8217;s helpful tips and tricks for conquering your anxiety over answering the phone, or (NO!) placing a call yourself. The post This Is How to Answer the Phone appeared first on Articles, Tips and Tech for Law Firms and Lawyers. As more legal employers expect workers to show [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[17],"tags":[],"class_list":["post-162225","post","type-post","status-publish","format-standard","hentry","category-legal_matters"],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/posts\/162225","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/comments?post=162225"}],"version-history":[{"count":0,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/posts\/162225\/revisions"}],"wp:attachment":[{"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/media?parent=162225"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/categories?post=162225"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/tags?post=162225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}