{"id":165513,"date":"2026-10-22T11:56:23","date_gmt":"2026-10-22T19:56:23","guid":{"rendered":"https:\/\/xira.com\/p\/2026\/10\/22\/how-lexisnexis-and-its-customers-are-building-the-next-generation-of-legal-ai-together\/"},"modified":"2026-10-22T11:56:23","modified_gmt":"2026-10-22T19:56:23","slug":"how-lexisnexis-and-its-customers-are-building-the-next-generation-of-legal-ai-together","status":"publish","type":"post","link":"https:\/\/xira.com\/p\/2026\/10\/22\/how-lexisnexis-and-its-customers-are-building-the-next-generation-of-legal-ai-together\/","title":{"rendered":"How LexisNexis And Its Customers Are Building The Next Generation Of Legal AI Together"},"content":{"rendered":"
\"\"
LexisNexis Chief Technology Officer Greg Dickason <\/figcaption><\/figure>\n

In an iconic scene from 1999\u2019s \u201cOffice Space,\u201d product manager Tom Smykowski, believing he is being set up for a layoff, faces a duo of management consultants.\u00a0<\/p>\n

The consultants challenge Tom about his role as a go-between for Initech\u2019s software engineers and customers. Why can\u2019t the customers just speak directly to the engineers? the consultants ask.\u00a0<\/p>\n

\u201cI\u2019ll tell you why,\u201d Tom answers. \u201cBecause engineers are not good at dealing with customers.\u201d\u00a0<\/p>\n

He grows more and more enraged, eventually screaming the catchphrase: \u201cI have people skills! \u2026 What the hell is wrong with you people?\u201d\u00a0\u00a0<\/p>\n

After more than a quarter century, it\u2019s a scene that still appears in corporate satire. But its days of relevance may be numbered.<\/p>\n

In a recent interview with Above the Law, LexisNexis\u2019 Greg Dickason described how his company is taking major steps to encourage what the fictional Initech had been avoiding: direct interactions between engineers and their clients.\u00a0\u00a0<\/p>\n

These often-separated groups are working closely together through LexisNexis\u2019 new Customer Innovation Lab<\/a>, where a range of people collaborate in real-time with clients to build new capabilities and refine existing ones. As the company\u2019s chief technology officer, Greg heads up the initiative.\u00a0<\/p>\n

\u201cCustomers are not scary,\u201d Greg said. \u201cIt\u2019s just another person giving you an opinion. And I love to see that sort of interaction, where suddenly an engineer is talking directly to a customer, to a lawyer, and they\u2019re all getting value out of that. My engineers get immediate excitement to solve real problems.\u201d<\/p>\n

Launched in August and with its flagship location in New York, the lab has already created dozens of working prototypes and designs \u2014 purpose-built AI models, a Prot\u00e9g\u00e9 Vault for analyzing complex multimedia materials, and secure Prot\u00e9g\u00e9 Workrooms for collaboration.\u00a0<\/p>\n

New prototypes are created and tested in a matter of hours, and then refined at the same velocity. To advance, they must clear LexisNexis\u2019 robust standards for quality, accuracy, and security.\u00a0<\/p>\n

A day at the lab is full of \u201cwow moments,\u201d as the speed of AI enables nimble iteration among all stakeholders, Greg said.\u00a0<\/p>\n

\u201cGive people space, and they will shine. If you just let people talk, it\u2019s amazing what you get out of it.\u201d<\/p>\n

Here, Greg takes us through the innovations at the lab, notes how law firms can document ROI from tech adoption, and weighs in on what\u2019s next.\u00a0<\/p>\n

\u2018The Art of What Is Possible\u2019<\/strong><\/p>\n

The Customer Innovation Lab builds on LexisNexis\u2019 \u201cwhite glove service.\u201d<\/a> In that initiative, the company aims to create more of a partnership with clients, providing highly personalized service, including deploying legal engineers to guide buildout of AI legal workflows and drive meaningful AI adoption.\u00a0<\/p>\n

Legal engineers \u2014 individuals with a legal industry background who can bridge the gap between the legal and tech industries \u2014 play a particularly important role in the process.\u00a0<\/p>\n

The Customer Innovation Lab takes this concept a step further by adjusting \u2014 and even developing \u2014 technology in partnership with customers at law firms, law departments, law schools, the government, and the judiciary.<\/p>\n

It\u2019s all made possible by the speed of AI, particularly the shortening of the cycle between feedback and product updates. This cycle used to take months; now it takes a few moments.\u00a0<\/p>\n

\u201cCustomers tell us, \u2018Prot\u00e9g\u00e9 would be better if it did this,\u2019\u201d Greg said. \u201cAnd we literally change it in five minutes.\u201d\u00a0<\/p>\n

In addition to working with LexisNexis product users to refine their offerings or develop new features, the Customer Innovation Lab is helping some firms integrate Prot\u00e9g\u00e9 with their own in-house environment. Other firms are engaging in blue-sky thinking, reimagining how law can be practiced.\u00a0<\/p>\n

\u201cThe lab is showing customers the art of what is possible by working with a provider like LexisNexis,\u201d Greg said. \u201cWe have the resources and the capabilities to be able to achieve much more than, perhaps, we were perceived to be able to do.\u201d\u00a0\u00a0<\/p>\n

\u201cIt\u2019s been exciting to watch, and I think that this is just the start of what we\u2019re going to see this evolve towards.\u201d<\/p>\n

From \u201820% Valuable\u2019 to \u201880% Valuable\u2019<\/strong><\/p>\n

A project at the Customer Innovation Lab will typically involve the full cohort of stakeholders from the customer and the company alike.\u00a0<\/p>\n

From LexisNexis\u2019 side, the team will include legal engineers along with UX designers, developers, and product managers. From the client side, the group will include lawyers and other end-users, legal operations professionals, and legal technologists.<\/p>\n

It\u2019s about collapsing the distance between the person facing a problem and the person building a solution, Greg said. At the Customer Innovation Lab, this distance has been completely eliminated.\u00a0<\/p>\n

\u201cThey say, \u2018OK, now I want a timer here, and I want this there, and that\u2019s a little bit too noisy, I want to pull that away,\u2019\u201d Greg said. \u201cSo you\u2019re getting that very granular feedback, and then high-level topics as well, in the same conversation.\u201d<\/p>\n

The details in particular will help prove the ROI from technology use as specific tasks are documented. Additionally, a few small tweaks can \u201ctake something from 20% valuable to 80% valuable,\u201d Greg said.\u00a0<\/p>\n

He points to the example of the upcoming Prot\u00e9g\u00e9 Workrooms that allow collaboration across legal teams. The Customer Innovation Lab added a timer to track the time spent on tasks like research, drafting documents, and client correspondence.<\/p>\n

An AI tool can then summarize what has happened in the Workroom over a set period of time, saving the work it would\u2019ve taken a lawyer to figure this out otherwise.\u00a0<\/p>\n

\u201cIt goes from, \u2018Yea this is a useful tool, but I could use Excel and Word and a Sharepoint folder,\u2019 to, \u2018Wow, this really is a step above that,\u2019\u201d Greg said.\u00a0<\/p>\n

Multimedia Vaults are another Customer Innovation Lab prototype being well received. As one example of its new features, the technology can scan a deposition video and flag timestamps where a witness made specific gestures or expressions \u2014 showing surprise in a facial expression, for example.\u00a0<\/p>\n

\u201cThat\u2019s super exciting and it\u2019s come about from some of the innovation we\u2019ve done in the lab, and from understanding what customers are expressing they need,\u201d Greg said.\u00a0<\/p>\n

Coming to a City Near You\u00a0<\/strong><\/p>\n

In addition to the flagship Customer Innovation Lab in New York, LexisNexis has taken the model on the road.<\/p>\n

At ILTACON in Nashville this August, the company debuted its first pop-up activation of the Customer Innovation Lab. Every time slot to visit the lab was booked within three days of pre-conference promotion, as clients lined up to experience live, working sessions with the LexisNexis lab team.<\/p>\n

During the conference, the demand on-site exceeded availability to meet with LexisNexis representatives and served as a catalyst for more engagement. The conversations started in the lab at ILTACON then continued post-conference as the teams scheduled follow-up sessions to further iterate and deliver on the ideas discussed.\u00a0<\/p>\n

In light of this demand, the lab made an appearance this month at the Association of Corporate Counsel annual meeting in Boston, and LexisNexis is kicking off a roadshow with additional pop-up labs across numerous U.S. cities.\u00a0<\/p>\n

For Greg, the lab has already been a strong learning experience, particularly when it comes to understanding LexisNexis\u2019 customers.\u00a0<\/p>\n

\u201cI had made certain assumptions \u2014 I think we all do \u2014 about what our customers want, but the reality is there\u2019s nothing better than just listening to them,\u201d Greg said.<\/p>\n

\u201cAnd also, it\u2019s fun. I think this is the most fun you possibly can have at the moment.\u201d<\/p>\n

\n

Jeremy Barker is the director of content marketing for Breaking Media. Feel free to<\/em><\/strong> email him<\/em><\/strong> with questions or comments and to<\/em><\/strong> connect on LinkedIn<\/em><\/strong><\/a>.<\/em><\/strong><\/p>\n

The post How LexisNexis And Its Customers Are Building The Next Generation Of Legal AI Together<\/a> appeared first on Above the Law<\/a>.<\/p>\n

\"\"
LexisNexis Chief Technology Officer Greg Dickason <\/figcaption><\/figure>\n

In an iconic scene from 1999\u2019s \u201cOffice Space,\u201d product manager Tom Smykowski, believing he is being set up for a layoff, faces a duo of management consultants.\u00a0<\/p>\n

The consultants challenge Tom about his role as a go-between for Initech\u2019s software engineers and customers. Why can\u2019t the customers just speak directly to the engineers? the consultants ask.\u00a0<\/p>\n

\u201cI\u2019ll tell you why,\u201d Tom answers. \u201cBecause engineers are not good at dealing with customers.\u201d\u00a0<\/p>\n

He grows more and more enraged, eventually screaming the catchphrase: \u201cI have people skills! \u2026 What the hell is wrong with you people?\u201d\u00a0\u00a0<\/p>\n

After more than a quarter century, it\u2019s a scene that still appears in corporate satire. But its days of relevance may be numbered.<\/p>\n

In a recent interview with Above the Law, LexisNexis\u2019 Greg Dickason described how his company is taking major steps to encourage what the fictional Initech had been avoiding: direct interactions between engineers and their clients.\u00a0\u00a0<\/p>\n

These often-separated groups are working closely together through LexisNexis\u2019 new Customer Innovation Lab<\/a>, where a range of people collaborate in real-time with clients to build new capabilities and refine existing ones. As the company\u2019s chief technology officer, Greg heads up the initiative.\u00a0<\/p>\n

\u201cCustomers are not scary,\u201d Greg said. \u201cIt\u2019s just another person giving you an opinion. And I love to see that sort of interaction, where suddenly an engineer is talking directly to a customer, to a lawyer, and they\u2019re all getting value out of that. My engineers get immediate excitement to solve real problems.\u201d<\/p>\n

Launched in August and with its flagship location in New York, the lab has already created dozens of working prototypes and designs \u2014 purpose-built AI models, a Prot\u00e9g\u00e9 Vault for analyzing complex multimedia materials, and secure Prot\u00e9g\u00e9 Workrooms for collaboration.\u00a0<\/p>\n

New prototypes are created and tested in a matter of hours, and then refined at the same velocity. To advance, they must clear LexisNexis\u2019 robust standards for quality, accuracy, and security.\u00a0<\/p>\n

A day at the lab is full of \u201cwow moments,\u201d as the speed of AI enables nimble iteration among all stakeholders, Greg said.\u00a0<\/p>\n

\u201cGive people space, and they will shine. If you just let people talk, it\u2019s amazing what you get out of it.\u201d<\/p>\n

Here, Greg takes us through the innovations at the lab, notes how law firms can document ROI from tech adoption, and weighs in on what\u2019s next.\u00a0<\/p>\n

\u2018The Art of What Is Possible\u2019<\/strong><\/p>\n

The Customer Innovation Lab builds on LexisNexis\u2019 \u201cwhite glove service.\u201d<\/a> In that initiative, the company aims to create more of a partnership with clients, providing highly personalized service, including deploying legal engineers to guide buildout of AI legal workflows and drive meaningful AI adoption.\u00a0<\/p>\n

Legal engineers \u2014 individuals with a legal industry background who can bridge the gap between the legal and tech industries \u2014 play a particularly important role in the process.\u00a0<\/p>\n

The Customer Innovation Lab takes this concept a step further by adjusting \u2014 and even developing \u2014 technology in partnership with customers at law firms, law departments, law schools, the government, and the judiciary.<\/p>\n

It\u2019s all made possible by the speed of AI, particularly the shortening of the cycle between feedback and product updates. This cycle used to take months; now it takes a few moments.\u00a0<\/p>\n

\u201cCustomers tell us, \u2018Prot\u00e9g\u00e9 would be better if it did this,\u2019\u201d Greg said. \u201cAnd we literally change it in five minutes.\u201d\u00a0<\/p>\n

In addition to working with LexisNexis product users to refine their offerings or develop new features, the Customer Innovation Lab is helping some firms integrate Prot\u00e9g\u00e9 with their own in-house environment. Other firms are engaging in blue-sky thinking, reimagining how law can be practiced.\u00a0<\/p>\n

\u201cThe lab is showing customers the art of what is possible by working with a provider like LexisNexis,\u201d Greg said. \u201cWe have the resources and the capabilities to be able to achieve much more than, perhaps, we were perceived to be able to do.\u201d\u00a0\u00a0<\/p>\n

\u201cIt\u2019s been exciting to watch, and I think that this is just the start of what we\u2019re going to see this evolve towards.\u201d<\/p>\n

From \u201820% Valuable\u2019 to \u201880% Valuable\u2019<\/strong><\/p>\n

A project at the Customer Innovation Lab will typically involve the full cohort of stakeholders from the customer and the company alike.\u00a0<\/p>\n

From LexisNexis\u2019 side, the team will include legal engineers along with UX designers, developers, and product managers. From the client side, the group will include lawyers and other end-users, legal operations professionals, and legal technologists.<\/p>\n

It\u2019s about collapsing the distance between the person facing a problem and the person building a solution, Greg said. At the Customer Innovation Lab, this distance has been completely eliminated.\u00a0<\/p>\n

\u201cThey say, \u2018OK, now I want a timer here, and I want this there, and that\u2019s a little bit too noisy, I want to pull that away,\u2019\u201d Greg said. \u201cSo you\u2019re getting that very granular feedback, and then high-level topics as well, in the same conversation.\u201d<\/p>\n

The details in particular will help prove the ROI from technology use as specific tasks are documented. Additionally, a few small tweaks can \u201ctake something from 20% valuable to 80% valuable,\u201d Greg said.\u00a0<\/p>\n

He points to the example of the upcoming Prot\u00e9g\u00e9 Workrooms that allow collaboration across legal teams. The Customer Innovation Lab added a timer to track the time spent on tasks like research, drafting documents, and client correspondence.<\/p>\n

An AI tool can then summarize what has happened in the Workroom over a set period of time, saving the work it would\u2019ve taken a lawyer to figure this out otherwise.\u00a0<\/p>\n

\u201cIt goes from, \u2018Yea this is a useful tool, but I could use Excel and Word and a Sharepoint folder,\u2019 to, \u2018Wow, this really is a step above that,\u2019\u201d Greg said.\u00a0<\/p>\n

Multimedia Vaults are another Customer Innovation Lab prototype being well received. As one example of its new features, the technology can scan a deposition video and flag timestamps where a witness made specific gestures or expressions \u2014 showing surprise in a facial expression, for example.\u00a0<\/p>\n

\u201cThat\u2019s super exciting and it\u2019s come about from some of the innovation we\u2019ve done in the lab, and from understanding what customers are expressing they need,\u201d Greg said.\u00a0<\/p>\n

Coming to a City Near You\u00a0<\/strong><\/p>\n

In addition to the flagship Customer Innovation Lab in New York, LexisNexis has taken the model on the road.<\/p>\n

At ILTACON in Nashville this August, the company debuted its first pop-up activation of the Customer Innovation Lab. Every time slot to visit the lab was booked within three days of pre-conference promotion, as clients lined up to experience live, working sessions with the LexisNexis lab team.<\/p>\n

During the conference, the demand on-site exceeded availability to meet with LexisNexis representatives and served as a catalyst for more engagement. The conversations started in the lab at ILTACON then continued post-conference as the teams scheduled follow-up sessions to further iterate and deliver on the ideas discussed.\u00a0<\/p>\n

In light of this demand, the lab made an appearance this month at the Association of Corporate Counsel annual meeting in Boston, and LexisNexis is kicking off a roadshow with additional pop-up labs across numerous U.S. cities.\u00a0<\/p>\n

For Greg, the lab has already been a strong learning experience, particularly when it comes to understanding LexisNexis\u2019 customers.\u00a0<\/p>\n

\u201cI had made certain assumptions \u2014 I think we all do \u2014 about what our customers want, but the reality is there\u2019s nothing better than just listening to them,\u201d Greg said.<\/p>\n

\u201cAnd also, it\u2019s fun. I think this is the most fun you possibly can have at the moment.\u201d<\/p>\n

\n

Jeremy Barker is the director of content marketing for Breaking Media. Feel free to<\/em><\/strong> email him<\/em><\/strong> with questions or comments and to<\/em><\/strong> connect on LinkedIn<\/em><\/strong><\/a>.<\/em><\/strong><\/p>\n

The post How LexisNexis And Its Customers Are Building The Next Generation Of Legal AI Together<\/a> appeared first on Above the Law<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

LexisNexis Chief Technology Officer Greg Dickason In an iconic scene from 1999\u2019s \u201cOffice Space,\u201d product manager Tom Smykowski, believing he is being set up for a layoff, faces a duo of management consultants.\u00a0 The consultants challenge Tom about his role as a go-between for Initech\u2019s software engineers and customers. Why can\u2019t the customers just speak […]<\/p>\n","protected":false},"author":3,"featured_media":165493,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[16],"tags":[],"class_list":["post-165513","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-above_the_law"],"_links":{"self":[{"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/posts\/165513","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/comments?post=165513"}],"version-history":[{"count":0,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/posts\/165513\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/media\/165493"}],"wp:attachment":[{"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/media?parent=165513"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/categories?post=165513"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xira.com\/p\/wp-json\/wp\/v2\/tags?post=165513"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}