Something is different about Ryan Walker’s law firm. General Legal doesn’t bill by the hour. They don’t send back contracts bleeding red lines. They jump into your Slack channel. They have a perfect net promoter score, reflecting a strong customer experience.
Ryan is the co-founder and CEO of General Legal, a PhD in mathematics, and the former CTO of Casetext. In this episode of the “UpLevel View,” podcast, he sits down with Stephanie and Brandi to talk about what it actually takes to fix outside counsel.
If you’ve been watching AI tools proliferate inside law firms while your rates keep climbing, this one is for you.
‘Disrupting’ the Industry
The model of flat rates, a heavy tech focus, and strong lawyer oversight can be quite effective for a lot of legal work. Here, the panel lays out — for lack of a better term — a “disruptor” in the legal space.
Unlocking the ‘Grand Promise of CLMs’
Legal data powers so much of the vital operations of an organization, Walker notes. Here, he provides an example of how data and technology can add value for an organization.
An Untapped Market?
There is a huge amount of legal work that is never done because of prohibitive costs, Walker notes. Here, he shares why this could be a growth area for law firms.
Hear the Full Conversation
Curious to learn more? Check out this episode below.
The post The AI-Native Law Firm: Flat Fees, Embedded Lawyers, And A 100% Net Promoter Score appeared first on Above the Law.
Something is different about Ryan Walker’s law firm. General Legal doesn’t bill by the hour. They don’t send back contracts bleeding red lines. They jump into your Slack channel. They have a perfect net promoter score, reflecting a strong customer experience.
Ryan is the co-founder and CEO of General Legal, a PhD in mathematics, and the former CTO of Casetext. In this episode of the “UpLevel View,” podcast, he sits down with Stephanie and Brandi to talk about what it actually takes to fix outside counsel.
If you’ve been watching AI tools proliferate inside law firms while your rates keep climbing, this one is for you.
‘Disrupting’ the Industry
The model of flat rates, a heavy tech focus, and strong lawyer oversight can be quite effective for a lot of legal work. Here, the panel lays out — for lack of a better term — a “disruptor” in the legal space.
Unlocking the ‘Grand Promise of CLMs’
Legal data powers so much of the vital operations of an organization, Walker notes. Here, he provides an example of how data and technology can add value for an organization.
An Untapped Market?
There is a huge amount of legal work that is never done because of prohibitive costs, Walker notes. Here, he shares why this could be a growth area for law firms.
Hear the Full Conversation
Curious to learn more? Check out this episode below.
The post The AI-Native Law Firm: Flat Fees, Embedded Lawyers, And A 100% Net Promoter Score appeared first on Above the Law.
