It’s not exactly news that most lawyers work incredibly hard for their clients.
But translating that work into positive client sentiment is another story, according to a new survey.
The Legal Client Experience Report by the client engagement platform Case Status reveals that 72% of lawyers describe their firm as “caring” — while just 40% of clients say the same.
One reason for this gap may be law firms’ lack of attention to client sentiment.
While 66% of the Fortune 1000 tracks “net promoter score,” for example, just 7% of surveyed law firms do the same, according to the report.
“As a result,” it says, “the vast majority [of law firms] lack insight into who their promoters and detractors are.”
First reported by Law360 Pulse, the Legal Client Experience Report draws on a survey of 433 law firm clients, a survey of 109 lawyers, and data from the Case Status platform.
The 2025 Legal Client Experience Report [Case Status]
Jeremy Barker is the director of content marketing for Breaking Media. Feel free to email him with questions or comments.
The post Stat(s) Of The Week: Is Your Firm ‘Caring’? appeared first on Above the Law.
It’s not exactly news that most lawyers work incredibly hard for their clients.
But translating that work into positive client sentiment is another story, according to a new survey.
The Legal Client Experience Report by the client engagement platform Case Status reveals that 72% of lawyers describe their firm as “caring” — while just 40% of clients say the same.
One reason for this gap may be law firms’ lack of attention to client sentiment.
While 66% of the Fortune 1000 tracks “net promoter score,” for example, just 7% of surveyed law firms do the same, according to the report.
“As a result,” it says, “the vast majority [of law firms] lack insight into who their promoters and detractors are.”
First reported by Law360 Pulse, the Legal Client Experience Report draws on a survey of 433 law firm clients, a survey of 109 lawyers, and data from the Case Status platform.
The 2025 Legal Client Experience Report [Case Status]
Jeremy Barker is the director of content marketing for Breaking Media. Feel free to email him with questions or comments.
The post Stat(s) Of The Week: Is Your Firm ‘Caring’? appeared first on Above the Law.
