‘Perception Is Reality’: How DHL’s Mark Smolik Learned the Limitations of Metrics

“Always do what you say you’re going to do, when you say you’ll do it. Integrity, honesty—those are everything,” said Smolik, who’s been chief legal officer of DHL Supply Chain Americas since 2009.

       

“Always do what you say you’re going to do, when you say you’ll do it. Integrity, honesty—those are everything,” said Smolik, who’s been chief legal officer of DHL Supply Chain Americas since 2009.