“The person has to want to work with you,” said Seth Spitzer, global head of outside counsel management and operations at Citi.
Building effective partnerships between in-house counsel and law firms still hinges on the one thing technology can’t replicate: real human connection.
At a recent webinar hosted by the on-demand legal services provider Axiom, legal operations and relationship management veterans from both the law firm and corporate sides of the legal industry unpacked what it really takes to build and maintain those connections—and why it’s harder (and more rewarding) than ever.
