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Frank Serrano & Jon Cagan: The Claim Closers

Frank Serrano & Jon Cagan: The Claim Closers By Susan Cushing When disaster strikes, the heartbreak is immediate and tangible: a roof torn off by wind, water damage to personal possessions, a home reduced to rubble. But for many Florida homeowners, the nightmare...

G. Michael Burnett: Getting Them to Agree

“You’re hired to do what the parties have not been able to do on their own, which is to reach an agreement. You have to get them together, deliver the good news and bad news objectively and explore all kinds of avenues to reach that agreement. You have to do the work....

Rick Sichta: Crusading Against Preconceptions

Rick Sichta didn’t set out to become an attorney because of some courtroom drama or a deep fascination with the U.S. Constitution. His path began in a far more unlikely place: the boy’s bathroom of his small rural Wisconsin high school. It was the early 1990s, and...