by RG | Mar 31, 2026 | above the law
As legal help desks evolve from manual ticketing to automation, virtual agents, and real-time analytics, the desired outcomes are often greater efficiency, faster triage, and streamlined support. Achieving these goals, however, can lead to sacrificing the vital human...
by RG | Mar 31, 2026 | above the law
Recently, I encouraged a startup CEO to have his developers use Claude Code. I shared how another founder created a compelling new product. He architected it and built it himself with zero developers. I also shared how a large company fixed an important script that...
by RG | Mar 31, 2026 | above the law
Ed. note: This article first appeared in Strategies & Voices, an LMA publication. Few law firm executives have the potential impact on the success of law firm strategic planning that legal marketing professionals have. You understand market dynamics, have a strong...
by RG | Mar 31, 2026 | above the law
Ed. Note: Welcome to our daily feature Trivia Question of the Day! According to SurePoint Technologies’ 2025 State of the Legal Industry Report, what is the fastest growing role in the Am Law 200? Hint: Hiring for this role increased an impressive 18% in 2025. See the...
by RG | Mar 30, 2026 | above the law
As the DHS funding lapse drags on, American airports are buckling. TSA agents haven’t been paid for six weeks and are calling out sick in record numbers — some airports have more than a third of staff MIA, and more than 500 TSA agents have quit altogether. This...
by RG | Mar 30, 2026 | above the law
Ed. note: Welcome to our daily feature, Quote of the Day. There’s more warning signs popping up, even on the strategic side. Virtually every managing partner I know [is] more careful about predicting how well their firm is going to do this year. — Blane Prescott, law...
