- No charge initial consultation
There is no charge if you have to cancel your initial consultation for any reason. If you can’t make the consultation, please cancel at least 24 hours prior to the consultation as a courtesy to the professional you are meeting.
- Chargeable initial consultation
If your professional requires a payment for the initial consultation, the specified amount is secured at the time of booking. Cancellation of the consultation more than 24 hours in advance will not incur a charge. Cancellation with less than 24 hours notice will incur the full initial consultation charge.
- Follow-up meetings
After your initial consultation, any follow-up meetings are handled directly by your professional. For any cancellation policy regarding follow-up meetings, please consult with your professional service provider.
- Meeting rescheduled or canceled by your professional service provider
There is no penalty or charge if the professional initiates the request to reschedule or cancel the initial consultation or follow-up meeting.
- No charge initial consultation
Not showing up to a scheduled initial consultation without a cancellation is discouraged. There will be no charge for a no-show, but it could result in termination of your xira account.
- Chargeable initial consultation
Not showing up to a paid initial consultation will result in a charge to your credit card for the fee indicated by the professional for the initial consultation. A no-show means a participant does not enter the meeting within 15 minutes after the start of the meeting.
- Follow-up meetings
After your initial consultation, any follow-up meetings are handled directly by your professional service provider. For any no-show policy, please consult with your professional.
